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  • E-mail: calmgravity@outlook.com

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Returns and Refunds

Your satisfaction is of utmost importance for us. Upon the arrival of your order, we suggest you open and check your package to make sure the products have been made in accordance of your order specifications. Please try your dresses as soon as possible without altering the dresses, washing the dresses and removing the tags. If you are not satisfied with the products you received, please read our return policy carefully so that we could help you out more quickly and more effectively.

Our Cancellations Policy

- Orders canceled within 24 hours of payment confirmation* will be eligible for a full refund.

- Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please contact our customer service (calmgravity@outlook.com) to proceed.

Please contact our service team before you return the products you received, they will provide you with some helpful advice.

Note: We use US standard size, in case our size might slightly differ from the size in high street, we suggest you measure yourself and choose the size suitable for you. You are encouraged to choose custom-made size.

The settings of your screen might alter the color of the picture on our website. The light and weather condition will also affect the vision of the color.

Fitting Issues

All our dresses are hand-made, therefore, the dresses will fit you well if you provide us with your exact measurements. The size of each dresses will be inspected strictly twice and taken photos as archives. On the other hand, our tailors have made all our dresses with additional fabric in the seams to allow minor size modifications. Once you measured your dress and found the size is not correct, please send us photos to show the problem, we will help you out at once.

Colour Mismatch

The settings of your computer screen may alter the color of the pictures shown on our site. Slight color aberration of your dress may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact our service team, we will also offer you return and refund service.

Return and Refund Process

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days from receiving the return form.

3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, the funds will be credited back to your original bank account or online payment account.

Note: We will inspect the items returned .Once we confirm there is no problem on the items ,we will issue the refund at once.Generally ,it will takes about 5-12 days for the funds be credited to your original bank account which you used to pay the order .

Terms of use

Please note that all our dresses are made-to-order, which means the dress you order are special for you. Therefore, the dresses can’t be restocked or resold. For this reason, we can’t accept “buy-many-keep-one” order. Once your order is confirmed, we will think that you need all the items in your order and strictly follow our return and refund policy.